Policies

30 day money-back guarantee!
Leather Furniture South offers a 30-Day Satisfaction Guarantee. It is one of very few such guarantees offered in our industry on custom order goods. Typical furniture industry policy is that once and order has been made, an order cannot be canceled for any reason whatsoever.

You can contact us anytime within the first 30 days after delivery to request that you wish your furniture to be returned. You will then be contacted by our delivery representatives in your area to schedule a pick up of your merchandise. The furniture must be returned in the original condition in which it was originally received, and you will be responsible for the costs associated with the return shipping; i.e. pick-up, repackaging, freighting, inspection.

Once your order has been returned to our warehouse, it will be inspected to insure that it has not been abused or damaged. Once inspected, we will refund the purchase price to your credit card, less the return shipping costs aforementioned, and the cost of any repair needed due to abuse/damage.

NOTE: Special Orders, Hair-on-Hide Orders, Custom pieces, or unusual configurations, are excluded from this offer, and cannot be canceled.

DELIVERY
Freighting and Drop Ship Delivery to your home within the continental USA is charged at 8% of the invoice total of your furniture.

In-Home delivery and set-up are available for a flat fee of $100 given normal access. Difficult access or extensive stair climbs will result in additional charges. Our delivery representatives will unpack, inspect, and place the furniture in your home—all debris will be removed.

In-home delivery items are scheduled for delivery when they reach your regional delivery warehouse. At such time, you’ll be contacted by the local delivery company to arrange a delivery time. Deliveries are made between 8 a.m. and 5 p.m. Monday through Friday and scheduled within a four-hour window. If you choose not to schedule delivery within 30 days, any remaining balance will be applied to your credit card and applicable storage fees will apply.

Additional delivery charges may apply if you live in a remote area, and you may be limited to a specific delivery schedule.

To determine if you are within a remote delivery area please contact Leather Furniture South.

As your delivery date nears you’ll receive an e-mail from a Leather Furniture South representative to notify you of any remaining balance. Unless otherwise specified, this balance will be collected from the same method of payment used for your initial deposit. At that time, if you would like to use an alternative method of payment, please reply back directly to that e-mail, or call Leather Furniture South.

PAYMENT
Leather Furniture South encourages you to use your major credit card for your purchases. It is the quickest, safest, and most convenient way to expedite your order. We accept Visa, Mastercard, and American Express.

Leather Furniture South will accept both personal and certified checks. If you pay by check, be aware that your order will not be processed until your deposit check has cleared. Also, we will not be able to release your merchandise for delivery until your final payment check has cleared.

Leather Furniture South will accept cancellation of your order until which time that the leather has been cut for that order. After such time, it will be to the sole discretion of Leather Furniture South as to the final determination of your order. A cancellation and/or a re-stocking fee may result.

ORDER ACCEPTANCE
In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. Leather Furniture South is not responsible for such changes in availability or for any other inadvertent error on our site.

SERVICE
You have purchased a fine piece of heirloom quality furniture. In the rare instance that you do have a problem with your furniture, Leather Furniture South works hand in hand with both Furniture Medic and Total Leather Care professionals coast-to-coast to assist you. These are both national networks of certified furniture and leather repair experts. If a problem occurs with your furniture, at time of delivery or during the warranty period, contact us and we’ll expedite the servicing of your problem.

At Leather Furniture South your complete satisfaction is our goal. We want and expect that you will thoroughly enjoy your furniture for years to come.